Facing problems are a daily occurrence.
A client disagrees with a professional. A crisis occurs, and public opinion is negative. You name it.
As public relations professionals know, how you handle a problem can make or break your career. In a field where creativity, deadlines and communication are key, how you tackle a problem can help the situation or make the it worse.
Facing problems can be stressful, especially if you don’t think about them in the correct way. Here are some things you should think about to become a better problem-solver.
List all the obstacles.
List what thing(s) are causing the problems. This can help pin point the main source of the problem. This can also help with communication when more people are involved.
Work as a team.
Communication is key to any company, big or small. Having poor communication with your co-workers can be the greatest weakness of a company. Use your communication skills to help others share information so all bases are covered. Then encourage people to work together outside their respective roles so the sum is greater than the parts.
Don’t let your ego get in the way.
Sometimes admitting that you’re wrong for the benefit of finding a solution is a sacrifice you have to make. It’s hard to give yourself the short end of the stick, but if it’s for the greater good, it should be done.
Ask new people for help.
Bringing new minds to work together can put a fresh prospective on the problem at hand. When the same people try to solve the same problem, they sometimes get stuck. They only see things the same way. Adding new, open-minded people can change how the problem is interpreted and fixed.
Natalie Johnston is a junior public relations major and environmental studies minor. She is secretary of the Waynesburg University Public Student Society of America, a member of Red Brick Communications and a team member of the Women’s tennis team. She hopes to pursue a management or special event planning career in conservation efforts, post graduation.